WORKFLOW · SUPPORT ESCALATIONS
Find problems
before they blow up.
Your agent scans support tickets, finds ones stalled for 3+ days, spots frustrated language, and recommends escalation to your team.
Find support tickets stuck for 3+ days without a customer reply. Suggest next steps.
- Stuck tickets list
- Priority ranking
- Reply templates
UseAgentExample workflowFind support tickets stuck for 3+ days without a customer reply. Suggest next steps.
Query tickets
Fetched all open tickets. 67 total. 12 have no reply in 3+ days. 3 have frustrated language ('This is ridiculous', 'Still broken').
Analyze
Ticket #4521: auth flow broken, agent deployed fix 2 days ago but didn't reply to customer. Customer likely thinks it's still broken.
Escalation plan
Recommended: 8 need follow-up reply, 3 need technical re-assignment, 1 needs manager (customer extremely frustrated).
Publish plan
Created escalation report with prioritized list and suggested reply templates.
TOOLS IT REACHES
THE RESULT
Escalation plan ready. Follow-up replies drafted.
Questions, answered.
Can the agent send replies automatically?
No. It drafts replies for your approval. You review and send, or mark for escalation. Approval gates prevent mis-steps.
How does it score 'frustrated language'?
It looks for keywords and phrasing that signal customer frustration (repeated issues, sarcasm, urgency). You can add custom signals in knowledge.
What if a ticket is actually resolved but the customer never saw the update?
The agent will note it. You can re-run the automation weekly to catch these before customers rage-quit.
Start with one task.
See what you can hand off.
Explore a completed run, or join the early-access list to hear about getting your team started.