WORKFLOW · EMAIL TRIAGE
Inbox to
action plan.
Upload or attach a batch of support emails. Agent reads each, writes a summary, scores urgency (1-5), and recommends an action (respond now, escalate, automate answer, defer).
Triage these 5 support emails. Summarize each and recommend action.
- Triage summary spreadsheet
- Urgency scores
- Routing recommendations
UseAgentExample workflowTriage these 5 support emails. Summarize each and recommend action.
Parse emails
Loaded 5 emails. Topics: 2 billing, 1 auth issue, 1 feature request, 1 platform question.
Score urgency
Email #2: 'Service down' → urgency 5. Email #4: 'Why no dark mode?' → urgency 1. Email #1: 'Invoice wrong' → urgency 4.
Route
Email #2 (service down) → escalate immediately. Email #1 (billing) → forward to finance. Email #5 (API question) → automate with knowledge-based response.
Create summary
Published triage report: 5 emails, 1 critical, 2 medium, 2 low. Routing plan ready.
TOOLS IT REACHES
THE RESULT
Triage report published. Ready to assign and execute.
Questions, answered.
Can the agent draft auto-responses for low-priority emails?
Yes. For known questions, it can draft a response using your knowledge base. You review and send, or the automation posts the response.
How does the agent know what counts as 'critical'?
It uses keywords, context, and any support SLAs you've uploaded as knowledge. More signal = better scoring.
Can this run on a schedule?
Yes. Set it as an automation: fetch emails every morning, triage, post results to Slack.
Start with one task.
See what you can hand off.
Explore a completed run, or join the early-access list to hear about getting your team started.