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PRODUCT PLAYBOOK · 8 MIN READ

Turn customer interviews into product decisions

Synthesize notes into evidence-backed themes, contradictions, and product questions without flattening every customer into one view.

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BEFORE YOU RUN

Know the job and the reviewer.

This playbook is for product leaders, founders, and researchers reviewing qualitative feedback.

TARGET OUTCOME

A decision-ready synthesis that keeps evidence tied to participants and distinguishes recurring themes from isolated comments.

Bring these inputs

Better source material makes the result easier to review and safer to reuse.

  • Interview notes or transcripts
  • Participant labels and segments
  • Research questions
  • Existing hypotheses to test

COPYABLE STARTER

Start with this prompt.

Replace bracketed details, attach the source material, and keep the limits until your team has reviewed a few runs.

PROMPT
Synthesize these customer interviews against the research questions. For each theme, show supporting participants, counterexamples, representative excerpts, and confidence based on this sample only. Separate observed behavior, stated preference, and our interpretation. End with decisions this evidence informs and questions it cannot answer.

THE PLAYBOOK

Move from context to a reviewed result.

  1. 01

    Label the sample

    Use stable participant IDs and relevant segments so themes can be traced without exposing unnecessary personal information.

  2. 02

    Code evidence first

    Extract needs, behavior, friction, workarounds, and desired outcomes before writing a narrative.

  3. 03

    Preserve disagreement

    Ask for counterexamples and segment differences. A clean story can hide useful product signal.

  4. 04

    Map to decisions

    Connect evidence to open product questions while stating what the sample cannot establish.

DELIVERABLES

What the run should produce

  • Theme matrix
  • Evidence excerpts
  • Counterexample list
  • Decision and research questions

HUMAN REVIEW

Check this before it leaves the team

  • Every theme traces to participants
  • Quotes retain their meaning
  • Sample limits are stated
  • Interpretation is labeled separately

Start with one task.
See what you can hand off.

Explore a completed run, or join the early-access list to hear about getting your team started.